Basically, a Facebook Messenger Bot is an artificially intelligent system that can respond to consumer queries sent to your company via direct message sent from your web interface. This capability is certainly not exclusive only to Facebook Messenger many messaging platforms recently introduced their own bot store, too, but Messenger does have higher reach (again, 750m to Facebook's 900m). If you're already using Messenger, you're probably well aware of the fact that it will automatically reply to an "inquiry" text from the user, as well as forwarding messages to all friends in your network.
But did you know that Messenger Bot comes with many other cool features, such as advanced photo and video album browsing, uploading your files to several cloud services, creating multiple chat rooms, importing files from various social media sites, searching for specific keywords, and sharing files via the many chats? In essence, a Messenger Bot can be considered as a personal assistant, helping out business owners as they navigate through the world of social media. There are currently many developers working on making these capabilities available across a range of different social media platforms, including Facebook, Twitter, Google+, LinkedIn, Yahoo, and FourSquare.
The advent of Facebook's Messenger Bot has sparked a rise in interest among businesses looking to use automated messaging as part of their marketing campaigns. While Messenger Bots have been available in the form of software applications for some time now, there has been a delay in introducing a bot store to the general market. This has been attributed to a variety of factors. Chief among these is the fact that Facebook decided to take on this step alone, rather than entrusting the project to a third party. It may also be because the decision was prompted by competing applications from other companies. This is especially true of the way that manybot stores are being used by competitors.
Automated messaging is a fast emerging technology. While most customers remain unaware of the functionality of Messenger Bot, companies who have been using it for some time now are finding new ways to integrate it with their business model. Businesses that are already offering automated messaging are finding ways to leverage the system in new ways, which is why Messenger Bot has emerged as such a popular option. As we move forward, we will no doubt find more uses for this popular software tool.
Facebook Messenger Bot already possesses one of the most powerful artificial intelligence capabilities that are available. That means it is able to analyze customer behavior, including messages posted by customers and comments made by existing contacts. In a sense, the bot has learned what makes people behave, what makes people react, and what words and actions to use when communicating with others on the social platform.
In order to get an advantage over competitors, businesses which use Messenger Bot will need to make sure that the application they create uses the same artificial intelligence that powers the Facebook Messenger Bot. This will help to gather and analyze customer data from multiple sources and apply that data in different ways to provide relevant suggestions. This could ultimately be used to improve customer service and help marketers to achieve higher conversion rates.
We will be seeing many more examples of AIs integrating with consumer service solutions in the future. If you take a look at what is happening in the automotive industry now, you will see that AIs are being used to provide real-time advice about which brakes to change, what tire size to buy, and even how to adjust the car's suspension. These systems are quickly combining with the emerging virtual personal assistants like smartphones and Apple devices to provide users with personalized, one-to-one customer service. In fact, there are already a number of third party developers who are creating apps specific to auto industries. They are creating programs that integrate artificial intelligence with customer service management. The end result will be better service, more personalized interactions and more overall customer satisfaction.
As the world of chat continues to evolve, many chat has a lot to offer businesses that wish to use automation to improve their workflow and streamline their operations. The future of manychat looks great to me. I think the final goal for many chat platforms will be mass adoption by businesses. When you are at work, you'll be able to have conversations with other team members and employees all over the world. And if Messenger Bot and manychat go well, I suspect that a lot more automated messaging will become available in the future.
